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Solution Code: 1AJFH
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Case Scenario
You have been employed as an analyst for a software development company specialising in web-based application development. Your colleague has visited a potential client for a briefing on a new project. Details are unclear at this stage, however you have been asked to prepare an initial scope document as a starting point. Your boss intends to develop a budget based on the information in your document and then show the scope document to the client at the next meeting. You haven’t got time to wait for more details, so you have been asked to make assumptions where necessary. These can be explored with the client at the next meeting.
Your colleague met with the operation manager for a local public library who wants to develop a web- based library management system and gathered the following information:
The public library offers a wide range of services to the local community. It provides learning materials such as books, newspapers, magazines and audio-visual materials such as CDs and DVDs. The library also organises regular community events such as reading clubs, meeting with authors, cultural programs etc. There are 15 desktop computers with internet connection in the library that anyone can use. There is a free wi-fi in the library for patrons to use internet in their devices such as laptops, ipads, tablets or smart phones. The library also has a big auditorium hall that can accommodate about 150 people with a projector and sound system that can be used by local community to organise community or private events.
Any one residing in the suburb can become a member of the library by submitting a membership application form with a copy of their photo ID and proof of their residential address. Every registered member will be issued a membership card with a membership number, photo of the member and a barcode. There is no application fee for the membership but members are required to renew their membership in every two years with a latest proof of their address.
A registered member can borrow at most 5 books, 2 magazines and 3 CDs/DVDs at a time. S/he is not allowed to borrow materials from the library if the maximum limit has been reached unless they return the borrowed item(s). Patrons can keep books for 3 weeks, magazines for 1 week and CDs/DVDs for two weeks. Books, CDs and DVDs can be renewed for at most twice given that there is no reservation request for the item by any other patron. Magazines cannot be renewed. The library charges a latereturn fee of AUD 1.00 per day per item. A patron is not allowed to borrow any item from the library if s/he has overdue item(s) unless s/he returns the overdue item(s). If any borrowed item is lost or damaged, the borrower has to pay the full price of the item. Members cannot borrow ‘reference only’ materials such as daily newspapers, dictionaries and encyclopaedias, state and federal laws, acts, regulations and policies, etc. These materials are not on loan, they can be used only in the library premises.
A registered member can request to hold item(s) currently on loan. If the item on loan is requested, the borrower of the item is not allowed to renew it and it must be returned by the due date. Once, the item is returned, the library holds the item and inform the member who has requested the item via email. The hold item has to be collected within 2 days otherwise it will be placed on loan again.
If a registered member cannot find an item that s/he is interested in the library catalogue (i.e., the item is not available in the library), s/he can make a special request for the item. The library will organise the requested item either from other libraries through inter-library lending or by purchasing the item.
Any unregistered patron can use library facilities within the library premises. They are not allowed to borrow anything from the library. Both registered and unregistered patrons can participate in events organised by the library but they are required to register for the event. Only a registered member can book the library auditorium hall to organise an event and the library charges a nominal rent of AUD 100 per day.
The library is also involved in charity work by raising fund for Salvation Army through cash donation in the donation box located in the main entrance or sponsorship of their community event by local businesses.
In the existing system, a patron has to go to the library and use a computer there to search the library catalogue. Similarly, patron has to go to the customer service desk for activities such as to apply or renew their membership, renew borrowed items, register to participate in library events, book the auditorium hall, pay charges incurred due to late return or damage of the borrowed items, request items to borrow, etc. None of these services are available online through their website.
The main purpose of the new web-based library management system is to offer the above mentioned library services online through their website as much as possible. Patrons should be able to interact with the library online for most of the services through remote login. They only need to visit the library to collect or return items. It is expected that patrons will receive reminders on emails if any item that they have borrowed is due to return in the next two days, the item(s) that they have requested is available in the library for collection, their membership is due for renewal or any overdue payment. The operation manager expects to receive weekly reports on overdue items, outstanding payment and fine/donation collected for the week on every Friday evening automatically on his email.
Your colleague forgot to ask whether there were different levels of system access for staff, although you expect this may be the case. It may be that staff in different roles within the library have special access to different parts of the system, following successful login. You presume roles such as library clerk, administrative staffs, operation manager and CEO of the library. There may be others. It is expected thatthere will be different level of access for registered and unregistered members. These details will emerge in future meetings with library staffs and managers.
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The name chosen for the Public library is “The Reader’s Destination”. Logo that is being designed for the private library is as shown below:
Logo designed for – The Reader’s Destination Library
Following are the objectives of The Reader’s Destination Library:
Purpose of the Reader’s Destination Library:
The main purpose of the Reader’s Destination Library is to enhance the knowledge and reading skills of the youth and as well as the old generation and understand the importance of learning in various forms such as magazines, newspapers, books, CDs and DVDs by giving easy and secure access to these resources. Also, the purpose of library is to provide reading and learning opportunities for the people who cannot afford elsewhere. Organizing social activities and events will help readers to have an interaction with well – known authors and also can enhance their networking skills by communicating with other readers in the premises. Flexibility of organizing events is even given to registered readers who wish to organize an open - event at an affordable price.
New System description to enhance processes in library:
The new system, that is, web – based library management system, will have equal benefits to users, clerks and administrative staff as most of the tasks to be carried out will be done digitally and not manually. Users’ can visit the official website of the Reader’s Destination Library and check for the books, CDs, DVDs or magazines etc. Having found the desired reading material, the user can book the material online and go to library to collect it. Library clerks will maintain and keep a track of the books that are taken by users, materials that are overdue and the respective amounts etc. Also, an e – mail will be sent to the user two days before the overdue as a reminder. Administrative staff can handle the database of registered users, user account renewal, amount paid for renewal etc. Thus, in this way, work load will be reduced to a greater extent and flexibility will be increased both on management side and as well as user side.
The potential users chosen to describe the user profiles for the proposed web – based library management system are as follows:
User Profile –
Readers are the ones who visit the library to search the desired reading material such as books, novels, magazines, CDs, DVDs etc. Depending on the reading material chosen, they can either rent it for a period or refer them in the library premises itself. For example, books, novels DVDs, CDs can be rented but magazines and newspapers are to be referred and read in the library. In order to rent the books, readers must possess a registered account with the library which will be renewed every two years.
Example Scenario –
User Profile – Library Clerk is the one who will manage all the processing at the back – end associated with books rented, books returned, books overdue, due fine payment etc and generate a weekly report and update it to the concerned authority.
Example Scenario –
Functional Requirements
| ID | Requirement description | Priority |
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As a Customer Relationship Manager, I want Registration feature in website so that more customers provide their details who can be followed up and registered | High |
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As a Customer Relationship Manager, I want Account creation feature in website so that the clerk can collect user details and create account | High |
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As a Customer Relationship Manager, I want feature for searching, filtering option for books and CDs so that customers can easily check availability of required book | Medium |
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As an Administrative Staff, I want a feature to issue books and CDs according to the eligibility of the customer (number of books that can be borrowed at once) | High |
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As an administrative staff, I want a feature to return books, so that the clerk can enter the book return information | High |
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As a Customer Relationship Manager, I want feature to view currently borrowed books and number of books that customer is eligible to borrow so that customer is aware of how many books are borrowed | Medium |
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As a Finance Manager, I want a feature to view payment and overdue related information of customers so that they can be followed up and recover money | High |
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As an Administrative Staff, I want feature to send automated e – mail reminder feature in which overdue reminder mails will be sent to customers so that customer returns book on time | Medium |
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As a Customer Relationship Manager, I want feature to add books to wish list so that customer can get the book of his interest when it is available in library | Low |
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As a CEO, I want feature to generate analysis report so that I can keep a track of revenue generated and turnover | High |
Non – Functional Requirements:
| ID | Requirement Description | Priority |
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As a web security expert, I want password reset and OTP generation feature so that website can be made secure and convenient for customers | High |
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As a user interface designer, I want interface to be consistent and user friendly | High |
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As a Performance Testing Engineer, I want the website to be robust enough to handle 1,000 users at a time at a time | High |
Five text boxes for customer data input and two buttons for submit and reset. Validation includes checking for compulsory fields, email, phone number validation, availability of username and password complexity
Login page will contain two text boxes for username and password input, one hyperlink for forgot password and two buttons for submit and reset
Search book page will consists of search by category, search by author, date of publication dropdown, search text box and two buttons for submit and reset.
This page consists of read only text boxes that will display the status of books rented, availability, number of books that can be rented and return date.
This page will contain 5 read only text boxes for book name, return date, days overdue, amount overdue and total overdue; also a submit button for making overdue payment
Registration Page:
Overdue Payment Page:
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