BSBCOM603C: Compliance Management System- Report Writing Assignment Solution

Report Writing Assignment

This assessment has been developed to provide you with opportunity to demonstrate your skills, knowledge and ability to plan and establish appropriate compliance program/management systems which enable an organization to fulfil its obligations and responsibilities under applicable compliance requirements.

• To produce sufficient evidence to enable the assessor to make a judgement of competence. Evidence may include completion of assessment tasks (e.g. assignments, project), portfolio, simulated work environment activities and observation.

1. List the types of compliance requirements an organization may have.
2. What criteria do you base your decision on when choosing a suitable compliance program/management system and its various components?
3. List the types of personnel and training requirements for the operation and implementation of a compliance program/management system.
4. List 4 Australian and International Standards used in compliance management?
5. Why are standards like these important in compliance management?
6. List 5 elements of an action schedule and briefly describe why each is necessary in implementing, reviewing and maintaining the planned compliance program/management system.
7. List any three items addressed in the AS 3806-2006 Compliance Program.
8. Explain the purpose of AS 3006-2006
9. Was AS 3806-2006 the first of its kind?
10. Explain the intent of:

11. AS ISO 1002:2006 Customer satisfaction

    31000:2009 – Risk Management – Principles and Guidelines

12. To which department would AS ISO 15489 2-2004 relate?
13. What does AS ISO 4360:2004 provide for an organization?
14. What benefits does it bring to the organization?
15. Explain how your organization’s record-keeping system complies with AS ISO 15489 2-2004.
16. Briefly explain the procedures that should be followed to determine compliance requirement
17. Explain the most appropriate methods for identifying and selecting an appropriate compliance program/management system
18. List four steps involved when planning a compliance program/management system.
19. Suggest three research methods and techniques of that might be undertaken when determining the most appropriate compliance management system. Briefly explain the purpose of each.
20. Explain the techniques you would employ in order to gather qualitative data and quantitative data.

Assessment Task 2 – Assignment

Instructions: For this assessment task you will conduct research to determine the compliance requirements and identify and select an appropriate compliance program/management system for a particular organization. The assessor will provide you with details of the organization. Include all documents produced in your portfolio.

In conducting your research ensure that you examine the following:

• The organization’s current compliance requirements and the relevant internal and external authorities involved.
• Risks, methods of compliance, penalties for breach of compliance
• Which areas of the organization’s operation are most affected
• Compliance options consistent with relevant Australian and International Standards
• Established criteria of compliance system

• A description of the techniques you have used in your research
• Reasoning for using these particular research techniques
• The data you have collected
• Research plans
• How research personnel are managed
• How you manage time and a budget

Assessment Task 3 – Project

Instructions to the candidate: Choose an organization of your choice and investigate and report on how it addresses its compliance needs for delivery of customer services.

Include your recommendations for improvements to the current compliance system.

Your completed report must address the following:

• The relevant Australian and international standard related to customer satisfaction and complaints handling
• Organisational policies, procedures and standards relating to compliance, operations and ethics
• Compliance requirements relevant to the organization
• Compliance management functions, accountabilities and responsibilities of personnel within the organization
• Management information systems used for compliance purposes
• Record keeping systems used for compliance management
• How liaison is conducted with relevant internal and external personnel on compliance related matter within the organization
• How breached in compliance are identified, classified, investigated, rectified and reported
• Procedures for compliance reporting
• How training and induction of staff on compliance management is conducted
• How information on compliance program management system information is announced and promoted
• The type of compliance complaints handling system/s used
• How continuous improvement for compliance is handled including techniques used, performance indicators, monitoring evaluation and review
• What strategies are used to develop a positive compliance culture within the organization

Assessment 4 – Simulated work activity

Instructions to the candidate: This assessment task requires you to develop and create a compliance management system and related processes for an organization in a simulated work situation.

Ensure that as you develop and create an appropriate compliance management system for the organization that you take into consideration and document as necessary according to organisational and relevant statutory requirements the following:

1. Current compliance requirements applicable to the organization including:
• Relevant internal and external authorities
• Risks
• Methods of ensuring compliance
• Penalties for breach of compliance
• Operational areas of the organization affected
2. Available options consistent with relevant Australian and international standards considering the following:
• cost
• effectiveness
• efficiency
• feasibility
• match to organisational culture
3. Components required and their specifications
4. Personnel requirements
5. Training requirements and options
6. Information management system
7. Complaints management system
8. Development of compliance management culture and who to consult
9. Suitable processes and procedures for identifying and managing breaches
10. Reporting requirements and related processes and procedures for each stage
11. Implementing establishing, reviewing, monitoring and maintaining the proposed compliance program/management system including:
• Budget and resources (including staff)
• Action schedule
• Communication plan
• Approval process

Compliance Management Report

1. List the types of compliance requirements an organization may have.

The types of compliance an organization may have are as follows:

• Compliance with administrative guidelines
• Compliance with recruitment, selection and termination of employees
• Compliance with workplace health and safety
• Compliance with corporate governance principles
• Compliance for risk management
2. What criteria do you base your decision on when choosing a suitable compliance program/management system and its various components?

The decision making criteria for choosing a suitable compliance program and its various components are as follows:

• Depending on the organization’s size compliant requirements must be determined to align with the Competition and Consumer Act
• Potential risks need to be outlined and accordingly the compliance program has to be selected
• Any serious risks need to be mitigated
• Determined risk areas they may arise in future and accordingly ensure that the compliance management system can mitigate the risk if it arises in the future
3. List the types of personnel and training requirements for the operation and implementation of a compliance program/management system

The types of training and personnel requirements for the operation and implementation of a compliance program/management system are as follows:

• Workplace health and safety program training needs to be imparted to all personnel including supervisors
• Policy and procedures have to be made known to all personnel
• Supervisory training needs to be imparted to those in the managerial capacities. They have to be enlightened as to the manner in which a particular situation may be taken care. This must need to define possible emergency situations and equip supervisors with emergency contact numbers.
4. List 4 Australian and international standards used in compliance management. What are standards like this important in compliance management?

The four Australian and international standards of compliance management are as follows:

• ISO 19600: 2014
• AS 3603 – 2006
• AS 3806 – 2006
• AS/ISO 19600 – 2015

Implementing compliance management programs are of critical importance mainly because they help in reducing and mitigating potential risks to work stoppages, shutdowns, fines, lawsuits and penalties. Enhanced compliance management systems including caring for the employees’ health also helps in retaining and motivating personnel. It leads to an organization to have enhanced public relations and an enhanced reputation thereby leading to overall growth.

5. List 5 elements of an action schedule and briefly describe why each is necessary in implementing, reviewing and maintaining the planned compliance program/management system.

The five elements of an action schedule for planned compliance program are as follows:

• Controls and standards – controls and standards include the implementation of policies and procedures in the workplace. This also includes the formulation and implementation of a code of conduct. It is significant to introduce controls and standards as they help in providing a better workplace by identifying and mitigating potential risks to corporates and employees
• Training – it is essential to impart training on compliance management to all personnel. This is because personnel must be aware of the situations that may pose risks to them and the organization and accordingly take steps to mitigate these risks.
• Oversight – compliance management needs to be reviewed and monitored from time to time. This includes inspection and possible repair of equipment and also ensuring that related stakeholders adhere to compliance for a safe workplace.
• Assessing risks – it is essential to recognize and identify potential workplace hazards and take essential steps to mitigate them in a compliance program. Personnel should be equipped to deal with risks by providing them of emergency contact as well as processes that need to be followed in case of a potential risk.
• Leadership – leaders and managers must be made aware of compliance management and its significance. It is essential that they counsel subordinates to be aware and mitigate risks to ensure a healthy workplace.
6. List any 3 items discussed in AS3806-2006 compliance program

The three items discussed in AS 3806-2006 compliance program are as follows:

• Compliance with disclosure policy
• Compliance with trademark
• Compliance with risk management reporting
7. Explain the purpose of AS 3006-2006
8. Was AS3006-2006 the first of its kind
9. Explain the intent of AS ISO 10002:2006 Customer Satisfaction and 31000:2009 Risk management – principles and guidelines
• The Intent of AS ISO 10002:2006 Customer Satisfaction is to benefit customers and an organization, those who have lodged a complaint and other parties who directly interest from this compliance regulation.
• The intent of 31000: 2009 Risk Management – principles and guidelines in to augment the possibility to attain goals, enhance recognition of threats and opportunities and efficiently allocate resources to treat risks.
10. To which department would AS ISO 15489 – 2 2004 relate?

Department of Immigration, Australia

11. What does IS ISO 4360: 2004 provide for an organization?

This provides risk management standards for an organization.

12. What benefits does it bring to the organization?

This process helps in identifying and listing corrective measures to ensure a risk free workplace.

13. Explain your organizatioin’s record keeping system complies with AS ISO 15489 – 2004

It helps in outlining a process for electronic record management by focusing on the record management of non – archives.

14. Briefly explain the procedures that should be followed to determine compliance The procedures that needs to be followed to determine compliance include encouraging an organizational culture that supports compliance. Ensure all related stakeholders are provided compliance training. Several adjustments and improvements must be taken from time to time to determine compliance. This also involves monitoring and review of workplace for compliance. A clear process needs to be detailed for ensuring effective compliance.

15. Explain the most appropriate methods for identifying and selecting an appropriate compliance management/ program

The most appropriate method to select and identify an appropriate compliance management system are as follows:

• Identify whether the compliance management system lists out potential hazards and lists ways to mitigate them
• Plan the compliance requirements that the organization must have and accordingly select the compliance management system
• Determine whether the compliance management system has detailed processes, policies and procedures including those for testing and monitoring and reporting of complaints
• List 4 steps involved when planning a compliance management/program
• Find out and determine potential organizational risks
• Identify areas that warrant compliance as laid down by governmental standards
• Ensure that the compliance management program lays down operating procedures
• Plan for several risk mitigation areas to be included in the compliance management program
• Suggest 3 research methods and techniques that might be undertaken when determining the most appropriate compliance management system. Briefly explain the purpose of each.

The three research methods and techniques that needs to be conducted while determining the most appropriate compliance management system are as follows:

• Conduct empirical research to find out the practical implications of compliance management system and their effectiveness
• Quantitative research helps in garnering data by means of survey and questionnaires to identify areas that warrant compliance
• Qualitative research determines in conducting a literature review as well as interviewing potential personnel to find out about the appropriate compliance management system depending on that particular organization
• Explain the techniques you would employ in order to gather qualitative data & quantitative data Qualitative data may be garnered by means of surveys and questionnaire of potential stakeholders including customers and employees. On the other hand, qualitative data may be collected by means of reviewing past research on compliance management findings.