Develop and implement strategic plans

Develop and implement strategic plans

Learning checkpoint 1

Part A

Question 1 

Question 2 

Mission is a proclamation about the center reason, why the corporation is in existence, and is best expressed in the current state. Vision is an announcement about your ideal state, where you need to go, and is best expressed in the future tense. Organizations typically indicate to organization esteems as fundamental beliefs, and they are the rules that help the association's vision, culture, and by and overall thinking process. Organizational values are the ideas which assist the organization discerning and activities. It also signifies the basis on which the corporation is formulated.

Question 3 

Clients, employees, and investors. 

Question 4 

• Lead with trustworthiness. 

• Draw in partners in the evaluations. 

Question 5 

Organization's motivation, needs and objectives (Afful-Dadzie, Afful-Dadzie & Oplatkova, 2017)

Question 6 

Organizational values are conceptual thoughts that direct authoritative reasoning and activities. Association esteems speak to the establishment on which the organization is framed. 

Question 7 

• Assess the present organizational culture. 

• View the strategic business plan. 

• Determine the culture needed to achieve the plan. 

• Decide if the values need to shift. 

• Define what the chosen values actually mean. 

Question 8

• Stand behind the mission.

• Foster a situation that mirrors the mission (Baumann-Pauly, Scherer & Palazzo, 2016)

Part B

Question 1

Clients, suppliers, influencers, administration.

Question 2

Techniques for Stakeholder Consultation

These are approaches which utilize open styles of conversation and discussion. It is the facilitator's business to coax out perspectives and discernments which are genuinely held by the partner (Boone & Özcan, 2016).

Question 3

• Are you cooperative?

• Do you know about our industry?

• Can you instruct me the procedure which would be implemented for work?

Question 4

• The association needs a reasonable, single reason and direction.

• Keep it clear and straightforward.

• Each worker ought to have the option to express the association's needs immediately (Breuer & Lüdeke-Freund, 2019).

Learning checkpoint 2

Part A

Question 1

The economy, legislative issues, contenders, clients, and even the climate are for the most part wild factors that can impact an association's performance.

Question 2

The inward condition comprises of various components which exist within organization such as physical assets, monetary assets, HR, data assets, innovative assets, association's selflessness, corporate culture.

Question 3

PESTLE analysis was utilized to distinguish the highlights of the outer condition of business exercises examination techniques (Bryson, 2018).

Question 4

A code of conduct can be a report that increments health and security laws and guidelines to give precise viable direction on the most proficient method to consent to legitimate commitments, and should be followed except if another enactment with the equivalent or better wellbeing and security standard is set up, or might be a record (Baumann-Pauly, Scherer & Palazzo, 2016).

Question 5

For better direction, planning strategy and execution of the system,

Question 6

• Manufacture a rational relationship.

• Explain the job.

• Characterize course

Question 7

The market share is determined by separating the volume of products sold by a specific firm by the complete number of units in the market.

Question 8

Cooperative ventures take into account progressively adaptable understandings between the joint endeavor parties. In cooperative venture organizations have the decision to sort out themselves as a restricted risk organization or as a non-lawful individual in which the accomplices are dependent upon boundless obligation (Cassidy, 2016).

Question 9

• Vague goals.

• Flexibility can be limited.

• There is nothing of the sort as an equivalent contribution

Question 10

The core value of assessing benefits is to list all gatherings influenced by an intercession and include the positive or negative worth (generally money related) that they attribute with its impact on their government assistance.

Part B

SWOT analysis

Final assessment

Part A

Question 1

The primary job that any strategic vision plays in an organization is its communication to all the partners unexpected to strategic planning of mission and vision. Two significant partners in an organization would be employees and clients. It is fundamental for the representatives to plainly comprehend the vision and statement of purpose of the organization all things considered through these explanations that a worker is capable value the work culture winning inside the organization and what steps are should have been taken to execute the systems for the equivalent. Then again, clients are the indispensable piece of any business.

Henceforth if stated, communicating with the clients in most ideal way is the company's mission, all exercises would be engaged into keeping the clients fulfilled. Suitable training would be granted to the workers as a piece of organization's general mission, innovative work would help think of most effective items and administrations to be offered to the customers (Fokaefs,Barna & Litoiu, 2017). Observing the input of the clients and appropriately altering the systems would likewise assist clients with building up a sentiment of belongingness with the organization. Such a faithfulness would additionally welcome new buyers to join the organization's clients list, along these lines boosting the income age of the organization since long.

Question 2

The significant way one can pass on the adjusted or updated vision and mission the organization is through the Organization's Letter-Head which ought to be unmistakably noticeable to all the partners. Letter-head makes the data related with such changes accessible to the concerned gatherings absent a lot of exceptional endeavors in this way making it simpler for usage. Next, such change in the organization's crucial vision articulation could be passed on to the partners through the yearly reports. This is particularly gainful to the outer partners such the Investors or clients who might not have a simple access to the Organization's Letter-head in any case, anyway should be educated so all the partners are engaged and met up to execute the techniques in a brought together manner (Kemp, 2018).

Question 3

Frequently the organizational qualities may not seem, by all accounts, to be substantial enough for the partners to relate with. In such a case, composed clarification to organizational qualities draw a superior image of the entire idea. Additionally it is to be kept on mind that Mission and Vision are two unique ideas which cannot be mistaken for. While mission is an explanation that expresses the organization's focal reason, gives the motivation to our reality; Vision, on the opposite side, is an announcement about where the organization should make a beeline for and how. Together, it discusses organizations esteems which can be revised or adjusted anyway the center standards overseeing such qualities continue as before. Values are consequently the basic piece of planning the organizational methodologies (Kerzner, 2019).

Question 4

The procedure to create organizational values would be as under:

• The organizational qualities ought to be clear and exact. More the quantity of qualities, lumbering it is for the partners to recall and fathom the equivalent. Henceforth it is basic for the qualities to be littler in number, at most extreme to seven for simpler comprehension and execution of the equivalent.

• Concise qualities would not mean short mono syllables to pass on the inborn significance of the equivalent. Then again, long sentences again will not be attractive as it might will in general confound the partners. So connecting with the partners through expressions would be increasingly best. The qualities ought to be progressively explicit thus broad that any organization can embrace to it effortlessly and comfort. Values include a particular importance and character to the organization has should be explicit for acknowledgment.

• The top level administration pioneers need to really mean to connect themselves with the Organizational qualities. Just once they are themselves persuaded that they will have the option to contact the partners everywhere in all the more guaranteeing way. Rehashed tokens of values on the off chance that it is a piece of organization's statement of purpose would not be alluring as it would essentially be a tedious movement. The partners may therefore lose their appeal towards such qualities if the equivalent is passed on to them as the two values and mission (Man et al. 2019).

Question 5

My justification and system for looking for help for the vital arranging process from senior administration would be as under:

• I would attempt to clarify how my methodology towards the method arranging procedure can bring advantage to the organization in both long and short run. On the off chance that statistical data points are appropriately introduced before the ranking directors, at that point in any event that would give them a solid premise to consider upon.

• I would likewise introduce before them the most recent ideas and patterns accidental to the development of our business to the senior chiefs. I might additionally want to exhibit with regards to how my procedure would assist them with making progress because of presentation of such unique ideas into the organization.

• I would likewise cause them to distinguish different such ventures which have either got lesser significance because of absence of its capability to make progress or to such activities which are so tremendous in nature that the administration is cynic to now attempt. Causing them to comprehend the task degree and attainability to change over it into Organizational kindness will likewise assist me with looking for help for the vital arranging process should have been attempted to redo the undertakings (Martin, 2019).

• I would likewise need to comprehend the different components that support the spirit of our ranking directors. Endeavoring then to work upon the heading where such administrators feel inspired and promptly acknowledges or consents to the recommendations to change the business procedures for the advancement and increasingly proficient running of the Organization, would make me benefit the usage of key arranging process from the senior administration is progressively favorable way.

Question 6

You will prone to need to enroll the assistance of the promoting division or even a publicizing office when making and fusing changes, and this should be gotten ready for and executed by means of the correspondence plan. When joining transforms, you will likewise need to guarantee you follow organizational methodology and utilize the necessary layouts and configurations of the association.

Question 7

The appraisal of the qualities and shortcoming of the contenders and partners which will help in vital arranging are:

• It causes to abstain from getting careless.

As per Entrepreneur Magazine, "Sole providers in an industry rapidly quit advancing basically on the grounds that they no longer have any need to". It compels you to continue adjusting, enhancing, and improving so as to remain in the market.

• It encourages to make brand mindfulness.

Rivalry pushes you to discover approaches to stick out and turn into a main expert in your field.

• It causes to create mindfulness.

Watching what the opposition is progressing nicely or not well instructs you to evaluate your own organization's qualities and shortcomings with the goal that you can make more esteem and better assistance for your clients.

• It energizes separation.

Rivalry expects you to make an additional move to offer something else. You should continually demonstrate why clients ought to pick your organization over another. It encourages you recognize and exploit new patterns. Your opposition is regularly the most ideal approach to get mindful of your industry's market patterns. This offers you a chance to advance a rising pattern that will have purchasers amped up for your item or administration (McCormick & Donohue, 2019).

Question 8

Focusing on a particular market does not imply that you are barring individuals who do not accommodate your standards. Or maybe, target advertising permits you to center your showcasing dollars and brand message on a particular market that is bound to purchase from you than different markets. This is a considerably more moderate, productive, and viable approach to arrive at expected customers and create business.

Question 9

The technique of any organization is surrounded to accomplish its objectives and goals. At the point when the organization is going to begin to deliver something new just because, at the time the organization may not having adequate information, mastery, or resources or having some deficiencies in accomplishing its objective it understands its goals by getting together with other organization having these assets accessible through joint endeavors as opposed to battling and sitting around idly through innovative work. 

Subsequently, it is significant for an organization to think about the joint endeavors in their future methodologies. Co-operatives are self-sufficient affiliations shaped and fairly coordinated by individuals who meet up to bring basic monetary, social, and social needs. Established on the guideline of participatory administration, centers are administered by the individuals who utilize their administrations: their individuals. In light of the standards of strengthening, training, and network, centers work along the side advancing investment both inside their own association, and through an attention on network cooperation, and backing (Palermo et al. 2019). 

In the event that co-operative endeavors both of the organizations are at their underlying stage to accomplish their goal by conquering their deficiencies, in such a case that any of the organization is as of now settled, at that point what is the need for an organization to get together with other and share their benefits. Henceforth they are at starting stage diverse kind of intrinsic dangers are included they are constrained outside circumstances, expanded obligation of the organization, lopsided division of work and assets and so forth. 

Question 10 

Contender coordinated efforts may hurt rivalry and buyers by expanding the capacity or motivating force to productively raise cost above or decrease yield, quality, administration, or advancement underneath what likely would win without the significant understanding. Such understandings may confine autonomous dynamic or join the control of or monetary interests underway, key resources, or choices with respect to value, yield, or other seriously touchy factors, or may somehow or another diminish the members' capacity or motivator to contend freely. 

Question 11 

Money saving advantage investigation distinguishes expenses and advantages and analyze expenses and advantages. Essentially, it is a strategy used to think about the absolute expenses of a program/venture with its advantages, utilizing a typical measurement like most generally money related units. This empowers the estimation of the net expense or advantage related with the program. As a strategy, it is utilized frequently toward the beginning of a program or venture when various alternatives or game-plans are being evaluated and thought about, as a possibility for picking the best methodology. It can likewise be utilized, be that as it may, to assess the general effect of a program in quantifiable and monetized terms (Papke-Shields & Boyer-Wright, 2017). 

CBA includes the absolute expenses of a program or action and thinks about it against its all-out advantages. The method expect that a money related worth can be put on all the expenses and advantages of a program, including substantial and impalpable comes back to others and associations notwithstanding those quickly affected. In that capacity, a significant bit of leeway of money saving advantage investigation lies in driving individuals to unequivocally and deliberately consider the different elements which should impact vital decision.

Question 12 

• The discoveries of my exploration can't be applied to the vital arrangement. 
• The discoveries of my examination can be futile. 
• Deprivation in delivering better results 
• Lesser feeling of possession. 
• Disables to distinguish and screen the patterns 
• Unable to comprehend the difficulties and changed discernment after some time. 
• Unable to follow the necessities and desires. 

Question 13 

Documentation may should be made accessible in a scope of different organizations to help arranging process. 

Question 14 

Feedback from clients is a significant contribution to the key arranging process. Significant data can be determined about the association's projects, administrations and occasions. A study can draw out the perspectives of clients with regards to the issues should be fixed, and it gives a chance to test the prominence of proposed changes to projects and administrations. When you have gotten input and guidance, it is significant that it is archived and recorded and that it is consolidated, where suitable, into your discoveries. Keep in mind, not all criticism and guidance must be executed. You must unravel the scope of counsel, in some cases clashing, and to figure out what is important and fitting (Ryan, 2020). 

Question 15 

The strategy and substance proper for every part are expressed as underneath: 

• The Board: Board gatherings 

Present what you are doing and why 

Look for assessment 

• Managers: singular gatherings 

Seek estimation 

• Staff: Explain their job simultaneously. 

Question 16 

The basic focuses to be thought of while revising a vital arrangement in light of changes in the association's condition. 

• Resistance of staff 
• Cost 
• Budget 
• Engagement 
• Communication 
• Project the executives 
• Culture 

Question 17 

Monitor progress against KPIs as KPI following suggests to the technique for: 

• Capturing information focuses produced by a procedure 
• Using that information to create Key Performance Indicators 
• Used to gauge progress against explicit objectives and destinations that are spoken to in simple to process outlines and diagrams utilizing KPI Dashboards and KPI Reports 

Basically, all associations paying little mind to estimate create information in their everyday tasks. This information is then used to fuel Key Performance Indicators (KPI) that have been made to gauge execution against key objectives for the business. The information is likewise utilized for the everyday administration of the business, for example, producing centered execution information or individual execution measurements. Utilizing KPI following to imagine execution on a KPI Dashboard or report spares time by consolidating numerous information sources into one simple to see Dashboard or Report. 

• Provides a one rendition of reality for KPI execution the executives. 
• Focusing on the main thing for the business through KPI following improves proficiency and profitability. 
• Provides a typical, effortlessly comprehended and organized way to deal with execution the executives (Taştan & Davoudi, 2017). 

Question 18 

• Dashboards and scorecards 

Commonly, KPIs are observed and shown in dashboards or scorecards so everybody can see progress towards progress on a continuous premise. A dashboard is an exhibition checking framework, empowering the viable introduction of complex outcomes. A scorecard is an exhibition the board framework. 

• Tie to vital goals. A few measurements will be money related, for example, benefit, income and income. 
• Keep it basic. 
• Maintain state-of-the-art information. It ought to be guaranteed that the measures incorporate the most recent information and are accounted for quickly inside your organization. 

Question 19 

The instruments and strategies are as expressed: 

• Assess execution utilizing measurements 

• Dashboards and scorecards measure execution against pre-decided KPI 

• VRIO system

Part C 

Corporation mission

The organization's mission to solidify its situation in the market for the following a year as a main seller in management of administration and top notch selective items. This is in accordance with tending to the fundamental execution issues. So as to do this, BizOps will concentrate on the accompanying industry targets: 

Financial steadiness:

• In correlation with the past a year, increment income by 15per cent before the finish of the financial year.

• Maintain a year benefit levels of 15 per cent of income for each item and administration determined toward the finish of each financial year.

• Make rehashes of benefit once again into the business focused at 75 per cent toward the finish of each financial year.

Market position

• Maintain first position as per the national business client assistance grants.

• Launch items that are new and of great only for buyers to have the option to satisfy client need in front of contenders. This will happen according to the spending plan and concurred cutoff times.

Competent individuals

• Offer enlistment preparing when business begins outfitted towards preparing new workers to be excited, have information, just as be useful.

• Support an improvement program for the following a year for all BizOps representatives through arrangement of money related, human and time assets (Wolf & Floyd, 2017).

Customer analysis

Company awareness

• Customers who got some answers concerning the organization aggregate to 46per cent 

• Those purchasers who got some answers concerning BizOp's are just 8per cent 

Customer recognition

• According to all purchasers, the organization's items met their prerequisites 

• Customers who are content with BizOp's items and administration are over 85per cent while the individuals who think the association's client assistance is antagonistic are 40per cent 

BizOp's endorsement reach and responsiveness

• Consumers who did not acquire the organization' pamphlet for the earlier year are 44per cent

• Customers who were not educated about BizOp's limited time exercises are 60per cent 

• Clients who might want to get data about bulletin and site are over 80per cent 

BizOp's developing pattern 

The association is losing probable clients and is encountering a decrease in advertise inclusion. Absence of creative thoughts important to extend the brand is the fundamental motivation behind why BizOp's is losing likely clients and has a declining market. This data was gotten after information examination from staff and shoppers. 

Division of the market

• The organization will build up a conviction that its online organizations takes part in direct rivalry with retail outlets' business 

• Employees of retail deals are unequipped for getting to deals subtleties worked through the online-based framework

• Employees working at the distribution center don't have adequate information on deals just as mastery 

• Lots of negative remarks originate from distribution center representatives 

Different promoting tactics

• Pricing on the web and retail outlets 

• Integrating client deals record frameworks among on the web and retail outlets 

• Customer buy subtleties ought to be available by approved retail deals staff either through on the web or retail outlet 

• Retail deals staff should offer after deal support while recording pertinent data which will be utilized to exhibit accomplishment of markers identified with key execution 

Particular advertising tactics

• Allocation of online deals to the organization's business spending that is of the closest retail outlet 

• Records of clients' buy subtleties that happen on the web or the retail outlet ought to be open to approved retail deals staff (Yanez et al. 2019).

Information prerequisites

• Poor online retail methodology 

• In-store evaluating is typically higher than the online cost 

• Make negative remarks about our online deals to customers 

• Develop the conviction that our online business is straightforwardly contending with retail outlets' business 

• Develop low confidence since they feel that the eventual fate of retail outlet deals is being compromised by online deals and their occupations are in danger 

• Retail deals staff have no entrance to subtleties of deals made through the online framework

• Warehouse staff have constrained item information and deals aptitude 

• There are many negative remarks originating from distribution center staff.

PEST analysis

SWOT analysis

The vital change requirements for BizOps are: change in monetary solidness, for instance, the BizOps is centering to raise income, keep up the income of administrations and items every year and to improve interest in the business consistently. The BizOps need changes in advertise position that is to keep up high evaluating concerning client care in the national business and propelling excellent items which satisfy the need of clients. The other change is correct representatives; the BizOps needs to grasp change in preparing new workers to be energetic, useful and educated and to give time, human, physical and monetary assets to help BizOps worker's expert improvement programs. 

New strategic marketing plan

Research (data prerequisites from the abovementioned)

• Develop the conviction that our online business is legitimately rivaling retail outlets' business 

• Develop low confidence since they feel that the eventual fate of retail outlet deals is being undermined by online deals and their occupations are in danger 

• Retail deals staff have no entrance to subtleties of deals made through the online framework 

• Warehouse staff have constrained item information and deals ability 

• There are many negative remarks originating from distribution center staff. 

• In-store valuing is typically higher than the online cost 

Objectives

The objectives are expressed as follows: 

• Increase deals of 15per cent throughout the following five years 

• Increase online deals by 10per cent 

Targets

The targets of the association are portrayed underneath: 

• Turn existing clients to online deals 

• Attract new clients in the online market 

• Retail deals staff coordinate the online framework 

• Warehouse staff have item information and deals aptitude 

• Receive great input from clients 

• Alignment with vision, crucial worth articulations 

Tactics

The procedures for making the organization beneficial are as per the following: 

• Pricing for on the web and retail outlets is the equivalent 

• Customer deals record frameworks are incorporated among on the web and retail outlets 

• Authorised retail deals staff ought to have the option to get to records of a client's buy subtleties that were made either on the web or through a retail outlet. 

• Retail deals staff give after deal bolster a record this data and use it to show accomplishment of key execution pointers 

• Retail outlet deals staff are coordinated into the online deals framework by being rostered onto the help hotline 

• Online deals are designated to the business spending plan of the closest retail outlet (Fokaefs,Barna & Litoiu, 2017).

Prioritization of methodologies

The methodologies which ought to be organized are: 

• Pricing for on the web and retail outlets is the equivalent 

• Retail outlet deals staff are incorporated into the online deals framework by being rostered onto the help hotline 

• Online deals are allotted to the business financial plan of the closest retail outlet 

• Authorised retail deals staff ought to have the option to get to records of a client's buy subtleties that were made either on the web or through a retail outlet. 

• Customer deals record frameworks are coordinated among on the web and retail outlets 

• Retail deals staff give after deal bolster a record this data and use it to show accomplishment of key execution markers 

• Allocation of assets

Roles and responsibilities

The roles and responsibilities of the stakeholder are as follows:

Other resources

The estimated budget are as follows:

Implementation plan

Performance measures

The performance measures are expressed as beneath: 

KPI 1: 

Client deals record frameworks are incorporated by 1 Sep 2020 

Target: 

Deals record framework 

Data collection method: 

Gather deals records 

When: 

1 Sep 2020 

KPI 2: 

Retail outlet deals staff are incorporated into the online deals framework by being rostered onto the help hotline by 10 Sep 2020 

Target: 

Staff 

Data collection method: 

Gather online deals information 

When: 

10 Sep 2020 

KPI 3: 

Online deals are allotted to the business financial plan of the closest retail outlet by 11 Sep 2020

Target: 

Online clients 

Data collection method: 

Through documentation 

When: 

11 Sep 2020

References

Afful-Dadzie, E., Afful-Dadzie, A., & Oplatkova, Z. K. (2017). Assessing commercial viability of technology start-up businesses in a government venture capital under intuitionistic fuzzy environment. International Journal of Fuzzy Systems, 19(2), 400-413.

Baumann-Pauly, D., Scherer, A. G., & Palazzo, G. (2016). Managing institutional complexity: A longitudinal study of legitimacy strategies at a sportswear brand company. Journal of Business Ethics, 137(1), 31-51.

Boone, C., & Özcan, S. (2016). Strategic choices at entry and relative survival advantage of cooperatives versus corporations in the US bio‐ethanol industry, 1978‐2015. Journal of Management Studies, 53(7), 1113-1140.

Breuer, H., & Lüdeke-Freund, F. (2019). Values-Based Stakeholder Management: Concepts and Methods. In Rethinking Strategic Management (pp. 217-239). Springer, Cham.

Bryson, J. M. (2018). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement. John Wiley & Sons.

Cassidy, A. (2016). A practical guide to information systems strategic planning. CRC press.

Fink, G. (2018). Responsibility of corporations: organisational values, formal norms and managerial competencies. International Journal of Markets and Business Systems, 3(3), 222-237.

Fokaefs, M., Barna, C., & Litoiu, M. (2017). From DevOps to BizOps: Economic sustainability for scalable cloud applications. ACM Transactions on Autonomous and Adaptive Systems (TAAS), 12(4), 1-29.

Kemp, R. L. (2018). Strategic planning in local government. Routledge.

Kerzner, H. (2019). Using the project management maturity model: strategic planning for project management. John Wiley & Sons.

Man, N. I., Abdullah, Z., Tamam, E., & Hasan, N. A. (2019). A Communications Strategy of the Malaysian Research Universities to add Value. Jurnal The Messenger, 11(1), 56-69.

Martin, N. P. (2019). Cooperative online searching: the Emporia/Kansas State experience. College & research libraries news, 47(11), 719-721.

McCormick, L., & Donohue, R. (2019). Antecedents of affective and normative commitment of organisational volunteers. The International Journal of Human Resource Management, 30(18), 2581-2604.

Palermo, O., Bisignano, A., Adamo, G. E., Dittmar, E. C., & Jiménez, D. L. (2019). Understanding organisational metaphors to make sense of values and of obligation. International Journal of Work Organisation and Emotion, 10(3), 246-261.

Papke-Shields, K. E., & Boyer-Wright, K. M. (2017). Strategic planning characteristics applied to project management. International Journal of Project Management, 35(2), 169-179.

Ryan, B. (2020). Accounting for differing perspectives and values: the rail industry. In Human and Organisational Factors (pp. 5-13). Springer, Cham.

Taştan, S. B., & Davoudi, S. M. M. (2017). The relationship between organisational climate and organisational innovativeness: testing the moderating effect of individual values of power and achievement. International Journal of Business Innovation and Research, 12(4), 465-483.

Wolf, C., & Floyd, S. W. (2017). Strategic planning research: Toward a theory-driven agenda. Journal of Management, 43(6), 1754-1788.

Yanez, S., Uruburu, A., Moreno, A., & Lumbreras, J. (2019). The sustainability report as an essential tool for the holistic and strategic vision of higher education institutions. Journal of Cleaner Production, 207, 57-66.

Zonneveld, N., Driessen, N., Stüssgen, R. A., & Minkman, M. M. (2018). Values of integrated care: a system

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