HS2041: Enterprise Systems - Enterprise Resource Planning (ERP) Assessment Answers

Solution Code: 1ACGH

Question: Enterprise Systems Assignment

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Enterprise Systems Assignment Writing

Task

In this assignment you need to read a case study on Enterprise Resource Planning (ERP) implementation and answer three questions. This assignment will let you define and describe the evaluation of Enterprise Resource Planning (ERP) systems. It will also let you examine and judge the role of EPR and their adoption process in organization. Most importantly, you will learn to analyse and develop arguments organisation’s ERP selection, planning, implementation and ongoing support phases. Student will also argue about the roles of key stakeholders in an organisation’s ERP selection, planning, implementation, adoption and ongoing support phases.

Assignment requirements:

You need to read the case study on ‘IGT ERP Implementation’ and answer the following questions:

What are the key goals IGT wanted to achieve using an ERP system?
Discuss the pros and cons to customising the system.
How should IGT handle change management during ERP implementation?

Answers to the three questions can be presented in a Question Answer style. A formal business report structure is not required.

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Solution:

There are a number of goals that IGT wanted to achieve using an ERP system. The key goals IGT wanted to achieve using an ERP system include managing its manufacturing, customer order, sales and accounting. ERP helps a company in managing all its activities in an integrated manner without much hassle and implementation of ERP system in IGT will also serve the same (Dunning & Lundan, 2008). At present the company is dependent upon different systems to manage all these functions. The major goal of the company was to reduce the dependency on host of applications. The company also needed an infrastructure that is more cohesive and that allows the growth of the company. The company wanted that ERP shall enable integration among all the major service areas and due to that it becomes easy and smooth to manage all the functions. ERP enables a company to manage its data and IGT also has enormous data that it wants to manage with the help of an ERP system (Ahmed & Cuenca, 2013).Thus its business information that lacks smooth integration can be managed with efficiently by EPR and this is also a major goal upon which IGT is focussing.
Customizing in ERP systems is a process in which a company asks the vendor to add some specific features while remove the ones that are not in the use of the company. It enables a system that is flexible and as per the demands o the company. Customizing not always brings the positive results and this is why there is a dark side of it as well. Customising helps the system to work as per the requirement and due to that there is no need of revamping the existing process (Bernoider, Wong, & Lai, 2014). This further enables the company not to change its process and thus huge efforts are saved. But at the same time customising may lead to non-optimized functioning of the ERP system in the organisation. This is due to the fact that the quality of services gets affected because of customising. This will further hamper the proper functioning of the system. The major function of an ERP system is to make everything easier to perform but customising it may sometimes increase the complexity of the system and thus it becomes fatal for both the vendor as well as the organisation.
Change management is an integral process in an organisation and it can never be ignored. At the time of implementation of a new system like ERP it is very obvious that a few things in the organisation will change. The most significant point is that these changes shall not hamper the organisational process and this is why managing them with utmost care is very vital. IGT shall first of all make all the departments and its staff aware about the new process that the organisation will use. There will be several changes such as revamping warehouse management process, changes in delivery of materials in the production lines, integrating customer’s orders, new product development, etc. (Caldwell, 2008). These changes can be handled creatively by educating the employees about new upcoming changes in the company. Along with that the company shall also provide training to all the staff to deal with the changes. Managing change can also become easy for IGT if they make it easier for everyone to adapt to the change and this is only possible if the company provides proper training to adapt to the new changes.

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