MGMT20004 Managing People at Work Assessment Answer

Defining Employee Engagement

Kaliannan & Adjovb (2015) stated that there is a challenge in defining the literature review. Karatepe (2013) states that engagement of employees at the workplace can result in enhancement in performance. It was also concluded that individuals who are engaged in their work will be encouraged to deliver extra services to their customers from their existing job. due to limited literature availability. Employee engagement work as an engine for managing the talent in the organization, as it develops resilience and draws the employee's effectiveness by offering values through environmental factors. These environmental factors can be internal as well as external to the organization. Implementation of strategic employee engagement provides background and support to the branding and reputation of the organization among employees. The research conducted by the telecommunication organization in Ghana included 137 complete responses, revealing that the employee engagement strategies implemented by the organisations, tend to create an appropriate level of satisfaction among employees. Moreover, it was observed that there are many areas in the overall organization management strategy that can be improved for effective results. Gupta, Acharya & Gupta (2014) stated that with the formation of high employee engagement, performance will improve, and then people who work will willingly provide more service to their clients.

Dajini (2015) observed that the social engagement theory elaborates on the true impact on the efficiency and performance of the employee, in the research that included 245 research participants, that an individual feels motivated and engaged in the work only when they can get a balanced exchange of work system. As a result, it was identified that the engagement of employees can create a significant impact on the performance of the individual on the job within the organization.

Gupta, Acharya & Gupta (2014) observed in the research which described that the development of an effective employee engagement program will result in improvement in performance. It will also increase the zeal and motivation among the staff and employees in manufacturing and service organizations to deliver more than their existing productivity. Accordingly, Karatepe (2013) quoted that employee engagement improves the performance of the enjoyed as theory feel more engaged in their existing work and this makes them feel motivated and provide extra results from their services to the customers.

Initiatives of Employee Engagement

WBHHS (2017) revealed the aim of strategies for employee engagement, this tends to focus on improvement of participation in the workforce. The goals involved developing an informed and aware workforce by providing the necessary information, to provide the opportunities to gather feedback from the employees for analysing it further for future decision marking. Moreover, these strategic goals involved working directly with the employees to identify solutions and to make the employee feel that they are benignly heard and their opinion are valuable to the organization. This will help in generating a sense of ownership and value in the health services provided by the staff.

References

Cohen, D. 2013. Employment engagement. People & Strategy , 36 , 4, 12-15. DOI: https://go.gale.com/ps/i.do?id=GALE%7CA360357798&sid=googleScholar&v=2.1&it=r&linkaccess=abs&issn=19464606&p=AONE&sw=w&userGroupName=anon%7E33326393

Dajani, M. A. Z. 2015. The impact of employee engagement on job performance and organisational commitment in the Egyptian banking sector. Journal of Business and Management Sciences. 3 (5) 138 – 147. Retrieved from: http://pubs.sciepub.com/jbms/3/5/1/index.html

Dash B. 2013. Employee engagement and HR initiatives conceptual study. International Journal on Global Business Management & Research . 1, 2, 85, DOI: https://www.rajalakshmi.org/ijgbmr/downloads/IJGBMRMar13.PDF#page=85

Gupta, M., Acharya, A. & Gupta, R. 2015. Impact of work engagement on Performance Indian higher education system. Review of European Studies. 7 (3) 192 – 201. http://dx.doi.org/10.5539/res.v7n3p192

Karatepe, O. M. 2013. High-performance work practices and hotel employee performance: The mediation of work engagement. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2012.05.003

WBHHS 2017.Developing and empowering our workforce. 2. Retrieved from: https://www.health.qld.gov.au/__data/assets/pdf_file/0029/851492/WBHHS-Employee-Engagement-Strategy.pdf

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