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  • Subject Name : Management

Sydney Lite Rail

Table of Contents

  • Introduction.
  • Scope Management Plan.
  • Stakeholder’s Register
  • Project Charter
  • Project Justification.
  • In-Scope and Out-of-Scope Constraints.
  • Project Limits.
  • Technical Requirements.
  • Statement of Work.
  • WBS Structure.
  • Define Activities.
  • Milestone List
  • Schedule Management Plan.
  • Activity Sequence.
  • Estimates of Activity Duration.
  • Roles and Responsibilities in Scheduling.
  • Monitoring Schedule.
  • Cost Management Plan.
  • Planning Cost Management
  • Define Cost Elements.
  • Identify Types of Cost
  • Definition of Estimating Method.
  • Estimating Techniques.
  • Discussion of Monitoring and Controlling Cost
  • Cost Baseline.
  • Conclusion.
  • References.

Introduction to Sydney Lite Rail

This lite rail commonly called Sydney lite Rail Network has been constructed to serve the Australian city in New South Wales. This network at present has three passenger routes. A separate lite rail network that serves the Western Sydney is called Parramatta lite Rail which is under construction and the schedule of completion is in the year 2023. This is under the control of Transport for NSW, with everyday operation construction with the Transdev. The Inner West lite Rail runs to the Dulwich Hills through the Inner West from Central Railway Station. It is believed to be the original rail line of Sydney lite Rail Network. Almost all the Inner West lite Rail is constructed. This line is contracted with the ALTRAC lite Rail and has the authority under Transport of NSW.

The services of the rail are operated by the Transdev System and considered as a member of ALTRAC lite Rail. The South East lite Rail is a new network for lite rail for Sydney serving the passenger for both routes L1 and L3. Sydney lite Rail plays a very crucial key role by enabling the transport service in Sydney in the future and transports many passengers to the Central Railway Station from The Inner West of Sydney suburbs. The combination of lite rail and bus in Sydney will significantly improve access to public transport. In addition, the services of lite rail would provide more capacity for big events. There will be the availability of public transport for necessary health precincts for the community and workers of Sydney. However, this huge investment project has attracted a huge number of passengers traveling from and to The Central Station but it has a limitation due to the lack of extensions in the CBD or central business districts which is still kept under observation.

Scope Management Plan

Stakeholder’s Register

Southwest and Sydney Metro City undertook the consultant and the project very early. At this point in time, the community provides information regarding the proposal and the opportunity to give feedback. Again in the year 2016, another consultation was taken by the community at the time of preparation and exhibition of the impact statement of the environment for the Chatswood material of the project. The consultation also includes the involvement of the key stakeholders which includes Australian and NSW government departments, industry associations, peak bodies and local government (Zwikael & Smyrk, 2019). Transport for the Sydney Metro and NSW which continues to work closely within the key stakeholders and community for understanding the concerned issues.

Project Charter

The lite rail is an air-conditioned metro that arrives at an interval of every four minutes at the peak. The trains are fully accessible in the stations including lifts. There are improved CCTV cameras at every corner on the platform, there are platform screen doors, there are platform levels with train floors and there is a minimal gap between the trains and the platform. There are upgraded and new courses with the new routes of the stations. The interchanges facilities have been upgraded and improved. There is the availability of trains that stops at every station so the passengers do not have to wait for the right train to arrive (Mark & Lurie, 2018). The frequency of the availability of the train is high and so the time span for waiting is less.

Project Justification

This lite rail has provided the most comfortable journey for the commuters to the southeastern suburbs through the city. The expectation is to reduce the congestion at the central business district by bringing down the dependency on the services of the bus. This line of the lite rail includes the huge interchanges at rail, bus station and ferry and also provides a pedestrian route of about 1km between Bathurst Street and Hunter through George Street. This network includes nine stops in the section of Circular Quay-Central Station but the branches to Randwick and Kingsford from Central Station each have seven stops.

The project provides further benefits like improvement of access to the entertainment and sporting facilities which included the Sydney Cricket stadium, football stadium, Moore Park's entertainment quarter and Randwick Racecourse. This new rail line is operated with the electric-powered rail lite vehicles. This is covered with fully air-conditioned and powered around 12 substations. The rolling stock will carry 9000 passengers per hour in all the directions. These are the facilities that the project justified in Randwick and the Rozelle depot (Chand, Singh & Ray, 2019). Special engineering utility services have been implemented for the Australian lite Rail project which is installed by Cardno.

In-Scope and Out-of-Scope Constraints

The government of NSW has been awarded for the construction of the project worth million dollars. The first thing for the improvement and the objectives of the project leads to the following of the scope of the project that is the construction and execution of the underground Sydney Metro Platforms at the Central Station which is located below the platforms 13, 14 and 15. Then the construction of the central walk which is about 19 meters wide in measurement from Chalmers Street attending the passengers to the Sydney Metro Platforms, Sydney lite bus and rail and suburbs rail platforms (Nurdiani, Börstler & Fricker, 2016). New escalators were also implemented to go from one platform to another.

Project Limits

The constraints of the project management are restricted which defines the project management, for example, the limitation of the project is expected to accomplish the goals. There are three constraints such as scope, schedule and cost known as triple constraints or the implementation of the project management. The scope of the project is the involvement and involvement of the specific goals, tasks and deliverables that define the boundaries of the project. The routine specifies the scheduled time according to the required components including the final completion deadlines.

The costing also is a part of the project limitations which is the input resources in the project and the total limit for the overall amount spent is in the budget. The reality of the expression of the project was also played a factor in the constraint that maintains the given set of three required expectations or quality like cheap, good and fast. It interprets that the production of the quality will be good, the price rate should be cheap and affordable and the delivery of the product should be fast. But this might let the project suffer by acquiring such limitations or constraints (King & Land, 2018). These limitations will help the project to build up the expectations of society.

Technical Requirements

The present network of the lite rail has been designed for providing access to the doorstep to Paddy's market and Chinatown, the Sydney Convention, the entertainment center and the exhibition center. Apart from the street section to Sydney terminal along Hay street from Darling Drive is the first section that has been constructed on the very old Darling Harbour line of goods. The track on-street was reinforced to concrete the slabs that enclose the rails. Special consideration was being given to all the three locations where there were potential vibrations and noise problems.

The tracks of the ballasted conventionally used second-hand rail which is used on the route by the former freight yard (Masin et al, 2019). After the implementation of the technical requirements the last thing which was required and was very important and it was the CCTV cameras in all the parts of the station. This system has 14 stoppage points. The street tops and the bus stops are all well equipped with the CCTV cameras. The key network of the Sydney link is the network with the Metro link. This public transport has a number of metro rail tracks and the first rail track leads to the North West Metro.

Statement of Work

During the past few years, NSW transports were in complicated negotiations with the lite rails of ALTRAC with its subcontractors and Transdev along with consortium. An agreement has been passed and the NSW transport has entered the public-private partnership with the ALTRAC for the purpose of operation and delivery of the CBD and the project of South East lite Rail. This puts a full stop to the discussion and previous disputes which focus only on the delivery of the project for NSW people and their parties (Sergei & Gennady, 2016). Under the acceptance of the agreement, the cost of the project to the government was over some million dollars in the course of the duration.

WBS Structure

The lite rail transit projects are virtually constructed in the heavily polluted metropolitan areas and designed for alleviating traffic congestion and these include provisions of detouring and managing. The civil components of the project include techniques of specialized shoring which is often involved in both covers and cut tunneling methods. There are some lite rail projects which include the supply of transit vehicles which is known as the Rolling Stock (Sutrisna, Ramanayaka & Goulding, 2018). The success of the rolling stock usually stays around the techniques of shoring, proper management and traffic management which is associated with the traffic signaling and traffic controlling of the project.

Define Activities

The activities of the lite rail transport system of Sydney include the management of the traffic. This system removes the complex of pavement. It helps in the allocation of utility. It implements roadworks, shoring, tunneling. It implements street lighting, trackbed, trackwork. It assures traction power, distribution of power, the transformation of the stations and signaling system. It indicates the system of automated vehicle locators. It implements the system of fare collection and ticketing. It is associated with the vehicles which are of lite rail transit. It has the operational and maintenance facilities and it also maintains the equipment of the transport management.

The creation of the breaking down of the workplace for the estimation of the capital costing for the lite rail transit project which is far different from the traffic management and traction power. The cost of this project is different from other projects related to this management. This project includes the supply of the lite rail vehicles which is associated with the maintenance and operational facilities (Yuan, Liu & Hao, 2017). These activities would help the transport system to evolve in the world of technologies and strategies and it would increase the convenient benefit to the people. This transport has been constructed feels very comfortable and relaxed as it cool and stress-free travel.

Milestone List

The construction of this lite rail is considered the milestone. The crews of the construction team have been concluded on the weekends and got stuck in the most complex work of intersection and there was no expectation of the weekends of Easter Long. While there has been a break in the project team and they left for a few days. The construction is a huge achievement for the construction crew of the project of Sydney and they have a great implementation of the lite rail project of Sydney and it has great significance to the people of Sydney (Hao, Liu, Yuan, Tang & Li, 2019). This is really a great milestone for Sydney metro rail management of the decades and centuries.

Schedule Management Plan

Activity Sequence

The relevant information to be informed to the stakeholders for scheduling time and work process and also allied works. Accessibility is the second phenomenon. It implements street lighting, trackwork. It assures traction power, distribution of power, the transformation of the stations and signaling system. It indicates the system of automated vehicle locators. It implements the system of fare collection and ticketing. The roles and responsibilities are essential for scheduling in Sydney Lite Rail are follows the proactiveness is one of the essential responsibilities for communicating any problems or affecting places and with relevant stakeholders.

The creation of the breaking down of the workplace for the estimation of the capital costing for the lite rail transit project which is far different from the traffic management and traction power. Recording all the activities of the project to make certain that all the issues are to be dealt with in a proper manner, it also helps to look after the project when needed after the project ends also. It aids in honoring commitments with consistency (Berggren, 2019). It helps the stakeholder to analyze the work of the project and scheduling the project. To be in an organized manner is a very important responsibility. The project team`s responsibility to be accessible to the stakeholders as required.

Estimates of Activity Duration

This project is an integrated type of solution for Sydney (Moret, & Einstein, 2016). It started its work from 2014 onwards. The activity of SLR progressing its way by obtaining consultation with the council, community, etc. The planning approval of the project was received by the organization in back 2014, June. The estimation of the contract to deliver was in June 2014 and the Public-private partnership contract was awarded in December of that year.

The major construction in Moore park happened in September 2015 and followed by CBD. The project was estimated to be completed in late 2018 and the project to be started from early 2019 (Moret, & Einstein, 2016).

Roles and Responsibilities in Scheduling

The roles and responsibilities are essential for scheduling in Sydney Lite Rail are follows,

Proactiveness is one of the essential responsibilities for communicating any problems or affecting places and with relevant stakeholders. The relevant information to be informed to the stakeholders for scheduling time and work process and also allied works (Van Dongen, Frunt, & Martinetti, 2019).

Accessibility is the second phenomenon. The project team`s responsibility to be accessible to the stakeholders as required.

All the records of the project should be publicly available. Transparency to be maintained for scheduling with key stakeholders and the community.

One of the other important role is reliability. It aids in honoring commitments with consistency. it helps the stakeholder to analyze the work of the project and scheduling the project.

To be in an organized manner is a very important responsibility. Recording all the activities of the project to make certain that all the issues are to be dealt with in a proper manner, it also helps to look after the project when needed after the project ends also.

Not only the member companies of SLR have some roles and responsibilities (Van Dongen, Frunt, & Martinetti, 2019). They are,

Capella capital, providing commercial services.

Alstom transport designing and providing vehicle systemizing to SLR.

Acciona`s role is for civil activities.

Monitoring Schedule

Scheduling is one of the important activities in every industry specifically in the rail industry. Scheduling is always a very vast subject relating to manufacturing, service industries. In rail manufacturing works, scheduling of flow shops is being monitored and it is allied works as well.

Each and every schedule related to the rail project are well monitored for its execution, working progress (Khairallah et al., 2019).

The schedules which are monitored in rail works are:

a) Real-time scheduling

b) Monitoring the maintenance schedule

c) Signaling monitor

d) Monitoring of train character.

e) Track line monitoring.

f) Passenger services monitoring

g) scheduling the timesheet and monitoring its pace (Khairallah et al., 2019).

Cost Management Plan

Planning Cost Management

Planning cost management is a kind of process involved in project management. that mainly includes the different policies, procedures, documents needed for planning, expanding, and controlling the cost estimation of the project (Ali, Warg, & Eliasson, 2020). The main and positive drawback of the management is that it provides direction to how to manage the cost of the project.

For creating the planned cost management of rail works some inputs are very essential, They are:

  • Project blueprint
  • Management plan
  • Processing assets organizational chart
  • And, project charter (if required)

Without having a planning cost management it will be difficult for the project manager to work on the rail project because there are no means of directing and controlling or labeling the cost estimation needed in the project implementation.

For implementing this scrupulous process it will be helpful for the Sydney Light Rail to keep their overall budgets controlled (Ali, Warg, & Eliasson, 2020). While applying the procedure to the rail concerning the SLR project, the probable cost have been already premeditated, even also the project is in the planning stage. It is very significant that all of the operating cost to be monitored and recorded to make sure that the cost management plan will meet the achieving point.

Define Cost Elements

Cost elements can be defined as a set of actions for reporting and recording dimensions of the cost of certain built-up commodities and services in detailing. It also includes the methods for allocation, recognization, aggregation, and report of such costs and compared them with the standard one.

Generally, cost elements of an organization specifically of rail works categorize the esteemed consumption of creation and it happens within the controlling vicinity (Ali, Warg, & Eliasson, 2020). Providing vital information which is relating to the flow and consumption value within the esteemed sector. A cost element always correspond with cost-relevant article.

Cost elements can be classified into 2 basic types- Primary and Secondary.

Primary or revenue type cost elements examples are-

Energy costing rates

Materials and raw bits and pieces usage costs

Personnel costing usage.

Secondary cost elements in rail works which are used are:

 Orders taken from contractors

Tender costs

Activity allocation

Settlement of railway orders

Cost element includes master data settings,

Cost element category deterging the transactions with which the internal allocations can be done

The unit is internally measurement and indicator is recorded.

The cost element in rail works is very important, so it plays a pivotal role in SLR also. The cost element is to be also managed in cost planning or in the actual blueprint plan it is to be included (Ali, Warg, & Eliasson, 2020).

Identify Types of Cost

Railway costing is a type of calculation of those variables of rail works. Generally, costing an organization specifically of rail works categorize the esteemed consumption of creation and it happens within the controlling vicinity. These variable costs increase or decrease with the change in the budget, economy, traffic or service levels, fuel costs, and maintenance costs (Rasmussen, Hvam, & Mortensen, 2017).

The types of cost available for rail works are,

  1. The operational way structures and maintenances of it. Example- trackways, traffic signals, fuel stations.
  2. Operational and maintenances of certain equipment use for rail constructional works or for engineering and locomotive purposes. Example- locomotive works, intermodal connectors, work stations, etc.
  3. operations needed for train working and exerting its movements (Rasmussen, Hvam, & Mortensen, 2017). It involves the kind of cost for train operations. Example- yard operations, intermodal operations.
  4. costs that are needed for railway employees, general administration, human resources, taxes, benefits of employees, insurance, med claim, and general costs.
  5. Purchasing of raw materials needed for rail works and its allied services.
  6. Capital costing is also a type of cost eventually needed for railway costing.
  7. The job costing system also an important type of cost associated with railway works and allied services (Rasmussen, Hvam, & Mortensen, 2017).
  8. These above are the types of costs essential for the Sydney Lite Railway.

Definition of Estimating Method

There are four components to define and estimate a world-class light railways project. These are

  • The Scope of the Project
  • Time of the completion of the project
  • Total Cost calculation

The scope of the Project:- It describes the project and its outlines. It also defines what we aim to produce and the number of projects or the quantity that we want to handle that are of similar types. It also includes assumptions and constraints that may or may not put an impact on the scope (Ahiaga-Dagbui, 2019). The scope also includes the work breakdown structure and the hierarchy of the work which provides a detailed analysis of the working scheme. This breakdown helps to build a better estimate of the project.

The Time of the completion of the project:- The estimated time of completion is engineered and calculated and this affects the cost of production as a vital factor. It also includes the network diagram of all the activity list in the project and its timeline estimate(Locke,2019). The schedule for the project is also built likewise.

The Total Cost calculation:- The total cost calculations include the cost of human resources, equipment resources which again includes equipment buying, shipping, and installation costs(Love et al,2017). It also includes administrative costs, taxation costs if any if it is a non-governmental project, cost of license purchase, and supplies.

Estimating Techniques

Stakeholders who approve the project and their interest rates are also considered in the estimating techniques. The budget of the year that has been sanctioned for the country is also put to use and monitoring techniques. Any kind of variations affecting the budget of the country that may arise due to the construction responsibilities of the project is estimated. Vendor partners who manage their own teams are invited to put on their estimating cost to the project (Chen et al,2019). The Project manager's analysis for each unit is calculated in the estimating techniques as a tool for total cost calculation. Variations and constraints are also calculated in the case of resistance issues.

Safety measures and disaster management costs at any incident sites are also considered in large projects like the one of the Light rail in Sydney. The small window partners and miscellaneous expenses are also a huge amount and this is included in the estimating techniques. Initial planning stages involve the top-down approach paradigm of project cost estimate, however, the later stages of the estimate calculations involve the bottom-up approach of cost estimate calculations. Parametric schedules and underlying data models are studied and a blueprint is made and costs thereby are calculated and added to the total cost estimate in this scheme or methodology.

Discussion of Monitoring and Controlling Cost

Requirement Analysis is done and the design of the project is made during the Monitoring Costs Estimation scheme. Features of the Project are developed by the developer during the estimates of controlling and monitoring costs. Integration Testing estimates followed by regression technique estimates are calculated for the complete project. UAT Testing and Go-Live Testing cost estimate is also presumed and calculated in the monitoring and control costs estimate (Love et al,2017). The Monitoring and Controlling costs include the following major paradigms in the Light Railways Project. These are

  • Expert Judgement- Costs that involve expertise team fee and application of knowledge are considered.
  • Analogous estimation- Review of historical project estimates and their time perspective is considered.
  • Parametric estimation- Duration and cost timelines are measured mathematically in this process.
  • Three-Point Estimation- All estimate costs like disaster management costs, bad weather, road obstruction, and managing other extra projects associated with it are calculated.
  • Bottom-Up estimation- It involves the aggregation of estimates of lower-level components(Locke,2019).
  • Data Analysis:- Various resource types, skill levels, and rented analysis of daily wagers are calculated.
  • Decision Making:- Costs of reverse analysis of the project are also calculated in this process.

Cost Baseline

The estimated cost of the project as conceived by Engineers and other team researchers was 1.3 billion dollars. The facility will be available to an average estimate of 6,570 people in both directions during peak hours of the day, with each 67-meter tram that has capacities to overload nine standard busloads of passengers (Locke,2019). A complete software that considers all the cost of estimating method and estimating techniques is installed by the project managers who aim to start with the project analysis. This is one of Australia's biggest transportation project. By 2021 the first half of the project might start running on its full swing to increase the revenue earnings of the Government. The project has reached a total cost of 2.9 Billion dollars to date.

Conclusion on Sydney Lite Rail

Sydney remains a construction site of tollways, tunnels, and train lines for many years now. Light rail project from Sydney to Paramatta has been inspiring many minds in Australia for an experience in a new ride (Currie & De Gruyter, 2016). The location sites that have already been constructed are QVB Tram Station and Dulwich Hill. The trains look gorgeously beautiful especially because of their design and have no overhead wires to avoid a shabby look in the city. The path of 12 km railway is now under construction from Westmead till Carlingford via Paramatta and Camellia and is estimated to be completed by 2023.

The project will reactivate the business community in the area because the rail line will touch major metropolitan cities. The view and travel experience even for a shorter ride will be enjoyable as passengers get to view the beautiful city through the glass window while sitting comfortably inside the beautiful air-conditioned rail. People of Sydney are very excited about the project and do not mind the obstruction in the pathways owing to construction site obstructions. However, some restaurants have lost their outdoor dining business owing to the construction project and there is a little resistance from these business communities in the city.

The project is distributed zone wise and hence does not pose any major road obstruction problems. The underground work is on the way with all digging tunnels on the different sites of the road. Deep excavation sites have been barred from public trespassing. Certain methods of the project are disruptive as office goers need to take a long-rounded path to reach their work or destinations (Mulley et al,2018). Time zones for entry and exit and trespassing have been clearly demarcated onto the construction site and anybody disrupting rules is seriously penalized.

The project will pull a global attraction for tourists upon its completion. It will also benefit several students who need to travel daily from the University of New South Wales to their homes. Sydney will feel more connected and joyful by the completion of this project. It will also cover racecourses and other favorite tourist destination spots. Sydney will be a more prosperous location for business with the completion of this project.

References for Sydney Lite Rail

Ahiaga-Dagbui, D. D. (2019). Reference Class Forecasting: A clear and present danger to cost-effective capital investment on major infrastructure projects.

Ali, A. A., Warg, J., & Eliasson, J. (2020). Pricing commercial train path requests based on societal costs. Transportation Research Part A: Policy and Practice132, 452-464.

Berggren, C. (2019). The cumulative power of incremental innovation and the role of project sequence management. International Journal of Project Management37(3), 461-472.

Chand, S., Singh, H., & Ray, T. (2019). Evolving rollout-justification based heuristics for resource constrained project scheduling problems. Swarm and Evolutionary Computation50, 100556.

Chen, Y., Yazdani, M., Mojtahedi, M., & Newton, S. (2019). The impact on neighbourhood residential property valuations of a newly proposed public transport project: The Sydney Northwest Metro case study. Transportation Research Interdisciplinary Perspectives3, 100070.

Currie, G., & De Gruyter, C. (2016). Exploring performance outcomes and regulatory contexts of Light Rail in Australia and the US. Research in Transportation Economics59, 297-303.

Hao, X., Liu, J., Yuan, X., Tang, X., & Li, Z. (2019). A moving block sequence-based evolutionary algorithm for resource-constrained project scheduling problems. International Journal of Bio-Inspired Computation14(2), 85-102.

Khairallah, D., Blanc, J., Cottineau, L. M., Hornych, P., Piau, J. M., Pouget, S., ... & Savin, F. (2019). Monitoring of railway structures of the high speed line BPL with bituminous and granular sublayers. Construction and Building Materials211, 337-348.

King, D., & Land, C. (2018). The democratic rejection of democracy: Performative failure and the limits of critical performativity in an organizational change project. Human Relations71(11), 1535-1557.

Locke, M. (2019). The future of big projects: Lessons from Australia. In A Research Agenda for Transport Policy. Edward Elgar Publishing.

Love, P. E., Ahiaga-Dagbui, D., Welde, M., & Odeck, J. (2017). Light rail transit cost performance: Opportunities for future-proofing. Transportation Research Part A: Policy and Practice100, 27-39.

Mark, S., & Lurie, Y. (2018). Customized project charter for computational scientific software products. Journal of Computational Methods in Sciences and Engineering18(1), 165-176.

Masin, M., Palumbo, F., Adriaanse, J., Myrhaug, H., Regazzoni, F., Sanchez, M., & Zedda, K. (2019, April). Elicitation of technical requirements in large research projects: the CERBERO approach. In Proceedings of the 34th ACM/SIGAPP Symposium on Applied Computing (pp. 1629-1632).

Moret, Y., & Einstein, H. H. (2016). Construction cost and duration uncertainty model: Application to high-speed rail line project. Journal of Construction Engineering and Management142(10), 05016010.

Mulley, C., Tsai, C. H. P., & Ma, L. (2018). Does residential property price benefit from light rail in Sydney?. Research in Transportation Economics67, 3-10.

Nurdiani, I., Börstler, J., & Fricker, S. A. (2016). The impacts of agile and lean practices on project constraints: A tertiary study. Journal of Systems and Software119, 162-183.

Rasmussen, J. B., Hvam, L., & Mortensen, N. H. (2017). Increased accuracy of cost-estimation using product configuration systems. In 19th International Configuration Workshop.

Sergei, S., & Gennady, B. (2016). An interactive construction project for method of statement based on BIM technologies for high-speed modular building. Architecture and Engineering1(4).

Sutrisna, M., Ramanayaka, C. D., & Goulding, J. S. (2018). Developing work breakdown structure matrix for managing offsite construction projects. Architectural engineering and design management14(5), 381-397.

Van Dongen, L. A., Frunt, L., & Martinetti, A. (2019). Smart Asset Management or Smart Operation Management? The Netherlands Railways Case. In Transportation Systems (pp. 113-132). Springer, Singapore.

Yuan, X., Liu, J., & Hao, X. (2017). A moving block sequence-based evolutionary algorithm for resource investment project scheduling problems. Big Data & Information Analytics2(1), 39-58.

Zwikael, O., & Smyrk, J. R. (2019). Stakeholder Management. In Project Management (pp. 85-102). Springer, Cham.

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